SHIPPING POLICY

Our aim is to provide the best shipping options. We deliver to customers in several places around the world, using reliable delivery and tracking.

Delivery $8 Worldwide orders under $60, and FREE for orders over $60.

When we receive your order, we verify the order, address and payment. Orders are then sent to the supplier within 24 hours. The supplier then processes the order which can take 1-2 days.

When the items are ready for shipping, the method depends on the destination. Items marked Australia Only are shipped immediately using Australia Post or Courier for larger items. Full tracking is available and deliveries take 7-10 days. All other products are sent direct from the supplier which can take up to 30 days. A tracking number is emailed to you once the order leaves the warehouse.

If you have any problems with delivery charges, or any questions, please call or email us. We will gladly review any delivery charges should there be any errors during checkout.

COVID-19 ISSUES

The COVID19 virus has affected trade and there are delays worldwide with all kinds of shipments. We select the fastest courier possible (ePacket) as this uses passenger flights to carry freight. Unfortunately this has backfired since the virus as passenger flights have been cancelled, and they have to use alternate routes, making parcels more difficult to track. This is improving, but please be patient with deliveries until we are all back on track.

RETURNS & REFUNDS

We offer a refund or exchange within 30 days of purchase. Your item must be unused and in the original packaging. Some goods are cannot be exchanged include perishable goods, magazines, sanitary goods, hazardous or flammable liquids, gift cards and some personal and health care items. You must include a copy of the receipt or proof of purchase with the returned items, your contact details and a note explaining the reason for the return. The cost of returns (unless it is negotiated first) is at customers expense. The customers should also include tracking as OzDealz will not take responsibility for goods lost in transit. Once the returned items have been inspected we will notify you of approval or rejection of the return, along with reasons. Your refund, if approved, will then be applied to your original method of payment. Your refund will be items purchase only, and not for postage costs. Refunds, although done immediately by us, can take 2-3 days for bank transfer. You should return your product to the supplier address. We deal with several suppliers, so please ensure you have the correct return address before posting.