We offer a refund or exchange within 30 days of purchase. Your item must be unused and in the original packaging. Some goods are cannot be exchanged include perishable goods, magazines, sanitary goods, hazardous or flammable liquids, gift cards and some personal and health care items.

If the item arrives and is damaged or faulty it is important that it is kept with the original packaging and labels. If the item has been damaged during delivery please retain the original packaging and contact us with details of purchase, delivery dates and an image of the damaged goods. There are no guarantees but each claim is assessed on its merits.

You must include a copy of the receipt or proof of purchase with the returned items, your contact details and a note explaining the reason for the return. The cost of returns is at customer's expense. The customer should also include tracking as we will not take responsibility for goods lost in transit.

You should return your product to the supplier address. We deal with several suppliers, so please ensure you have the correct return address before posting. Once the returned items have been inspected we will notify you of approval or rejection of the return, along with reasons. Your refund, if approved, will then be applied to your original method of payment. Your refund will be items purchase only, and not for postage costs. Refunds, although done immediately by us, can take 2-3 days for bank transfer.

We are not obliged to refund or exchange goods for incorrect ordering or change of mind. However we will try and assist the customer as much as possible. Please contact us and we will try to negotiate a solution (likely to be exchange - we do not refund change of mind).